CX Specialist

The Customer Experience Specialist supports the day-to-day execution and consistency of CX operations across various channels, maintaining CX systems and documentation, and supporting agents with process guidance.

Requirements

• 2-3 years Customer Experience or Customer Support experience (D2C ecommerce preferred)
• Experience working in a high-volume CX environment with defined SLAs
• Experience with CX platforms such as Gorgias, Zendesk, Kustomer, or Salesforce
• Strong written English with the ability to communicate clearly, professionally, and consistently
• Extremely strong organization and attention to detail, especially when managing operational workflows

Benefits

• Paid Time Off
• Relocation Assistance