CX Engagement Specialist (Customer Care Agent)

The CX Engagement Specialist will coordinate and manage direct communication through all digital channels to maintain consumer satisfaction for each brand in the portfolio. The role involves answering consumer inquiries, managing queries, and proposing solutions and improvements in processes. The ideal candidate has 2 years of experience in a call center and is assertive, agile, and passionate about people.

Requirements

• 2 years of experience working in a call center in consumer attention
• Assertive, agile communication, and passion for people
• Experience in managing incidents through CRM (Zendesk, Salesforce or other Ticketing System)

Benefits

• 23 days of paid vacation
• Prepaid medicine
• Internet access allowance
• Flexibility in work hours
• Employee Fund - Fondemec
• Volunteer program with 40 hours of work per year