Store Manager

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

Requirements

• Drive recruitment, onboarding, and retention efforts, ensuring a seamless transition for new hires and fostering a cohesive, inclusive team environment
• Cultivate a positive, collaborative atmosphere that promotes engagement, teamwork, and productivity, while consistently upholding the company's values
• Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences
• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
• Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company's values while maintaining a customer-centric approach
• Act as the primary resource for both staff and customers, addressing high-level inquiries, resolving service challenges promptly, and ensuring overall customer satisfaction

Benefits

• Comprehensive benefits package
• Generous PTO policy
• Brand Perks (employee discounts; Welcome gift card)
• Medical, dental, and vision insurance