Store Manager

Ana Luisa is a Brooklyn-based e-commerce jewelry brand that aims to create high-quality jewelry without harming the planet. The Store Manager will lead the team to success, fostering a culture that exceeds customer expectations, while upholding the company's values and promoting growth and development within the team.

Requirements

• Drive recruitment, onboarding, and retention efforts
• Cultivate a positive and collaborative atmosphere
• Drive team growth and development
• Strategically implement the brand's vision and objectives
• Coordinate and lead individual one-on-one meetings with store team members
• Efficiently coordinate team schedules
• Conduct annual performance reviews
• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results
• Continuously assess weekly, monthly and quarterly revenue goals and KPIs
• Review the store's P&L on a monthly basis
• Exhibit a leadership presence on the sales floor
• Effectively oversee store clienteling
• Strategically plan and execute in-store events
• Act as the primary resource for both staff and customers
• Proactively gather and relay customer feedback
• Leverage services like permanent jewelry to create custom, personalized experiences for customers
• Oversee the operational and inventory standards of both the sales floor and back of house
• Uphold retail inventory counts in accordance with the cadence provided by HQ Operations
• Ensure that all front and back of house procedures adhere to company policies and protocols

Benefits

• Medical
• Dental
• Vision
• PTO policy
• Employee discounts
• Welcome gift card