CS Operations Manager, EMEA

Anaplan is looking for a driven and dynamic Customer Success Operations Manager to join our EMEA CS Operations Organisation. You will help run the day-to-day operations for one of our fastest-growing regions, lead and contribute to strategic projects that enhance our post-sales processes, improve operational efficiency, and drive impactful outcomes across the organisation.

Requirements

• Relevant sales operations experience in a fast-growing organisations.
• Excellent analytical skills with experience overseeing and managing customer metrics, employee productivity and outcomes.
• Experience working with enterprise technology companies. SaaS experience is a preference.
• Proven skills in post-sales forecasting, customer health and reporting.
• Proven skills in go-to-market modelling, building territories and setting corresponding goals.
• Ability to plan manage and deliver multiple concurrent and complex work streams in a matrix organisation with aggressive timelines.
• Ability to manage high volumes of work, prioritise multiple responsibilities and be effective in fast-paced work environments.
• Must have GRIT – guts, reliability, improvement, teamwork.
• Project management and leadership experience is a plus.

Benefits

• Flexible work arrangements
• Professional development opportunities
• Diverse and inclusive workplace culture
• Competitive salary and benefits
• Comprehensive health insurance
• 401(k) or pension plan
• Generous parental leave
• Tuition reimbursement
• Relocation assistance