The QA Associate – Customer Compliance plays a critical role in protecting customer trust and ensuring regulatory and specification compliance across the organization.
Requirements
- Review and interpret customer specifications and align internal documentation accordingly
- Maintain and update customer-specific requirements in ERP (specifications, approved manufacturers, shelf life, testing protocols, etc.)
- Manage customer documentation requests and ensure on-time, complete responses
- Maintain compliance within customer QA portals and external platforms
- Ensure all customer QA documentation is audit-ready, version-controlled, and systematically organized
- Review, validate, and enter QA data into ERP systems with a high degree of accuracy
- Review supplier COAs and/or internal lab results to ensure compliance with customer specifications
- Issue Certificates of Analysis (COAs) prior to or at shipment in accordance with customer requirements
- Investigate discrepancies in COA data, testing methods, or specification variances
- Ensure traceability and documentation integrity for all product shipments
- Maintain integrity, accuracy, and completeness of QA data across ERP and document management systems
- Develop and track key performance indicators (KPIs) such as COA turnaround time, documentation cycle time, complaint resolution timelines, and portal compliance metrics
- Generate routine and ad hoc reporting to support QA leadership and cross-functional stakeholders
- Analyze quality trends, specification changes, and customer feedback to identify risk patterns and improvement opportunities
- Support internal and external audits through strong documentation governance
- Establish structured workflows for COA review, documentation requests, complaint investigations, and portal updates
- Prioritize workload based on shipment schedules and customer urgency
- Identify workflow bottlenecks and implement process improvements to reduce cycle time and error rates
- Support ERP enhancements, automation initiatives, and digital process improvements
- Drive standardization across customer accounts to improve scalability and operational efficiency
- Partner with Sales, Customer Service, Operations, and Procurement to ensure alignment on quality requirements
- Research lots, POs, and historical documentation to resolve internal and external inquiries
- Coordinate communication and resolution of customer quality complaints
- Effectively communicate quality requirements to diverse internal and external stakeholders
- Coordinate product samples required for testing or evaluation
- Assist in development and implementation of internal quality documentation and procedures
- Support corrective action processes and quality-related project management
- Proactively identify operational efficiencies and risk-reduction opportunities
- Contribute to strengthening Anchor’s overall quality management systems
- Support and adhere to the Company’s Safety Program
- Perform additional project work as assigned by QA leadership
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
