Customer Support / Quality Lead
Tsubaki ATR LLCSanta Ana, California, United States
Posted March 17, 2026
50000 - 70000 USD
Full Time
About the Company
Tsubaki ATR LLC is a U.S. manufacturer and supplier of power transmission and motion control products, specializing in Atra‑Flex flexible couplings. Leveraging advanced design technology, the company delivers high‑quality, cost‑effective solutions for rotating equipment, positioning itself as a leading value supplier in the industry.
Job Description
The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information, and technical information. Ensures consistent, compliant, and accurate execution of quality processes.
Requirements
- Associate’s degree or equivalent
- 2-3 years of Customer Service experience
- Knowledge of ISO 9001 requirements preferred
- Acts positively upon constructive criticism and coaching
- Work independently and in a group across all levels of the organization
- Ability to multi-task and prioritize work based on deadlines
- Handles confidential information discreetly
- Highly detail oriented
- Communicates clearly and comfortably with all employees
- Conducts self professionally & ethically
- Remains calm under pressure
- Places a high emphasis on excellent customer service
- Fosters and supports a teamwork environment
- Knowledge of order entry/enterprise systems, preferably QAD and Goldmine
- Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook
Benefits
- Health benefits
- Dental and vision benefits
- Paid Time Off (PTO)
- 10 paid holidays
- Generous 401(k) match and profit sharing
- Annual bonus potential
- Life insurance
- Short and long-term disability
- Flexible spending accounts
- Commuter benefits
- Education reimbursement
- Home and auto insurance discounts
- Pet insurance
