Customer Service Lead

The Customer Service Lead provides daily direction and communication to Customer Service Representatives and helps to manage the workload for the whole team.

Requirements

• Strong verbal and written communication skills with a demonstrated ability to deliver high-quality service in a customer-focused environment
• Positive, professional demeanor and leadership presence, including the ability to handle confidential information with discretion and professionalism
• Proven experience in leading or mentoring a team
• Proficient in Microsoft Word, Excel, and Outlook, and comfortable using chat platforms and customer service software
• Strong analytical and critical thinking skills with a proactive, solution-driven mindset
• Ability to troubleshoot, problem solve, prioritize tasks, and make sound decisions independently
• Adaptable and able to work effectively in a fast-paced, metric-driven environment
• Strong interpersonal skills including active listening, setting clear expectations, and providing constructive feedback

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program