Teamleiter Kundendiensttechniker (m/w/d)

Our customer, a well-established energy service provider for the real estate industry, is looking for a Team Leader Customer Service Technician for the Tyrol and Vorarlberg region.

Requirements

• Professional and operational leadership of a team of around 20 employees in customer service in Tyrol and Vorarlberg
• Central contact person for technical questions as well as support in the daily business
• Ensuring quality, efficiency, and achievement of goals in the region in close coordination with the workshop management
• Conducting employee interviews and developing the team
• Supporting technical missions in the field as needed
• Participation in the optimization of work flows and processes
• Ensuring compliance with quality and safety standards
• Close collaboration with other team leaders and internal interfaces

Benefits

• Salary from 3,600 euros gross monthly
• Annual target bonus of around 1,500 euros gross
• Company car: Electric vehicle for private use without expense allowance
• Flexible working: 2 days Home Office, Gleitzeitmodell (flexible working hours with early start from 7 am and free Friday afternoon)
• No All In Model: Overtime will be recorded and paid if necessary
• Future Security: 25 euros per month additional to the 4th month in an insurance policy
• Mobility allowance: Optional 25 euros per month for a ticket
• Corporate Benefits: Discounts with numerous partners from fitness, technology and trade
• Health offers: Access to a mental health platform as well as company doctor
• Further education: Individual development opportunities without rigid budget limits
• Structured Onboarding: Comprehensive induction including Onboarding Buddy
• Team events: Budget per employee as well as regular company events
• Additional free days: 24.12 and 31.12 are holidays