Teamleitung im Kundenservice (m/w/d)

Our customer in Villach is an energy service provider for the real estate industry seeking a team lead in customer service to lead and strategically co-shape customer service processes.

Requirements

• Several years of experience in customer support
• Leadership Competence: First or several years of experience in leadership and development of teams
• Project Management Experience: Experience in controlling and implementing projects
• Process Understanding: Know-how in optimizing service processes and structured work
• Interface Competence: Secure handling of different specialist departments and cross-departmental collaboration
• Digital Affinity: Interest in modern tools, digitization, and new technologies in the service environment

Benefits

• Salary from 3,600 Euros gross
• Target Agreement: Additional annual bonus of around 1,500 euros
• 2 days of home office: Up to two days a week flexible work from home
• Design Freedom: Building a new department with active co-shaping of structures and processes
• Leadership Coaching: Targeted support of personal and professional development
• Two additional free days
• Flexible Working Hours
• No All-In Model: Overtime is built up and paid out if necessary in January
• Future Security: From the fourth month, 25 euros per month are paid into a insurance
• Mobility Bonus: On request, an additional 25 euros for a mobility ticket
• Corporate Benefits Platform: Access to discounts on fitness, technology, retail, and many other partners
• Health Offers: Access to mental health platform, workshops, and monthly company doctor
• Further Education without rigid limit: Individual training is actively supported, including Learning Days
• Structured Onboarding: HR introduction on the first day, basic training in the first months, and onboarding buddy for three months
• Team Events with Budget: Each department receives 100 euros per person for joint activities, plus summer festival, Christmas party, and company outing