Remote Account Resolution Representative
Annuity HealthIllinois, United States
Posted October 20, 2025
Full Time
About the Company
Annuity Health is a healthcare-focused organization that provides IT support and revenue cycle services, including help desk assistance and account resolution for patients and providers. The company employs a team of technical and collections professionals to manage billing and payment processes.
Job Description
Annuity Health is seeking a Remote Account Resolution Representative to contact customers to assist them in fulfilling their financial obligations. No prior collections experience is required; training will be provided on the company's software system, applicable laws, and negotiation/resolution skills. The role focuses on account balance settlement and payment arrangement setting for account resolution.
Requirements
- Maintain a professional demeanor and respectful demeanor.
- Comply with Company’s compliance guidelines.
- Adhere to company's call structure expectations.
- Achieve all assigned goals.
- Properly identify account situations and provide appropriate resolution.
- Correctly status accounts and update windows/fields.
Benefits
- Health
- Dental
- Vision
- HSA
- FSA
- Voluntary Insurance
- Paid Holidays
- PTO
- 401(k)