Answering Service Agent
Answering Service CareFlorida, United States • New Jersey, United States • Rocky Mount, North Carolina, United States
Posted May 21, 2025
32000 - 37000 USD
Full Time
About the Company
Answering Service Care (ASC) is a 24/7 live answering and customer engagement platform that serves over 4,000 businesses across diverse industries such as law, healthcare, real estate, and hospitality. Leveraging five decades of experience and a team of 200 industry‑trained professionals, ASC delivers reliable call handling, lead intake, appointment scheduling, and secure messaging while integrating with more than 6,000 applications. The company distinguishes itself with a family‑owned culture that prioritizes long‑term client relationships, bilingual and HIPAA‑compliant operators, and a comprehensive suite of digital tools—including live chat, spam blocking, and payment IVR—ensuring a seamless first impression for every caller. ASC’s commitment to personalized, technology‑enabled support makes it a trusted partner for businesses seeking to never miss a call and maintain professional customer communication.
Job Description
Answering Service Care (ASC) is a live answering service that has been serving over 4,000 businesses nationwide for over 50 years. As a Customer Service Representative, you will handle inbound and outbound calls, perform lead intakes, and provide exceptional support across multiple industries.
Requirements
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Benefits
- Health/Dental/Vision Coverage (FT)
- PTO
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement
- Gym Membership Reimbursement
