Training & QA Specialist
Answering Service CareFlorida, United States
Posted May 11, 2026
43260 - 43260 USD
Full Time
About the Company
Answering Service Care (ASC) is a 24/7 live answering and customer engagement platform that serves over 4,000 businesses across diverse industries such as law, healthcare, real estate, and hospitality. Leveraging five decades of experience and a team of 200 industry‑trained professionals, ASC delivers reliable call handling, lead intake, appointment scheduling, and secure messaging while integrating with more than 6,000 applications. The company distinguishes itself with a family‑owned culture that prioritizes long‑term client relationships, bilingual and HIPAA‑compliant operators, and a comprehensive suite of digital tools—including live chat, spam blocking, and payment IVR—ensuring a seamless first impression for every caller. ASC’s commitment to personalized, technology‑enabled support makes it a trusted partner for businesses seeking to never miss a call and maintain professional customer communication.
Job Description
We are seeking a motivated, engaging, and detail-oriented Training Specialist to join our team. This role is responsible for facilitating training across all departments within the organization, ensuring consistent onboarding, skill development, and performance readiness that directly support employee success, operational consistency, and high-quality customer service in a fast-paced answering service environment.
Requirements
- 3+ Years of Previous training, coaching, teaching, or call center leadership experience preferred
- Prior answering service, call center, dispatch, or customer service experience strongly preferred
- Excellent verbal and written communication skills
- Strong presentation and public speaking abilities
- Ability to multitask and adapt in a fast-paced environment
- Strong organizational and time management skills
- Comfortable using multiple computer systems and applications simultaneously
- Ability to work independently while also collaborating with leadership teams
- Positive attitude with strong interpersonal and relationship-building skills
- High level of professionalism, patience, and accountability
Benefits
- Weekly Pay
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company-sponsored snacks
- Reward and Recognition platform
- 401k
