QA & Training Supervisor

We're hiring a QA & Training Supervisor to lead quality, coaching, and performance development across the Patient Concierge team. This role is ideal for someone who thrives in high-volume customer service environments, loves coaching and developing people, and has a strong ear for communication quality.

Requirements

• Experience in Quality Assurance, Coaching, Training, Call Center Operations, and Customer Service Leadership
• Proven experience in high-volume support environments
• Fully bilingual: English and Spanish
• Strong communication and feedback delivery skills
• Ability to coach performance professionally and confidently
• Strong organizational and documentation skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance