QA & Training Supervisor

We’re hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team. This role is ideal for someone who thrives in high-volume customer service environments, loves coaching and developing people, and has a strong ear for communication quality.

Requirements

• Experience in Quality Assurance
• Experience in Coaching
• Experience in Training
• Experience in Call Center Operations
• Experience in Customer Service Leadership
• Proven experience in high-volume support environments
• Fully bilingual in English and Spanish
• Strong communication and feedback delivery skills
• Ability to coach performance professionally and confidently
• Strong organizational and documentation skills

Benefits

• Flexible full-time remote work
• Opportunity to shape training systems and QA processes
• Direct impact on team performance and customer experience
• Leadership-focused role with strong ownership