QA & Training Supervisor

QA & Training Supervisor to lead quality, coaching, and performance development across a Patient Concierge team. Responsible for reviewing agent calls, coaching, and training to ensure high-quality customer experiences and team performance.

Requirements

• Experience in Quality Assurance, Coaching, Training, Call Center Operations, and Customer Service Leadership
• Proven experience in high-volume support environments
• Fully bilingual in English and Spanish
• Strong communication and feedback delivery skills
• Ability to coach performance professionally and confidently
• Strong organizational and documentation skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance