Customer Success Manager

Antenna is the leading provider of data and analytics for subscription media services in the U.S. We are seeking a Customer Success Manager to own our customers' experience with Antenna and our products, ensuring engagement, adoption, retention, and growth.

Requirements

• Strong track record in customer success or account management roles
• Experience owning a large book of business and consistently exceeding retention quota
• Excellent communication skills, especially with technical or complicated products
• Ability to thrive in dynamic environments with change and ambiguity
• Experience working with viewership data (bonus)
• Experience working inside innovative, high-growth companies trying to disrupt the status quo (bonus)
• Deep relationships across the subscription economy ecosystem (bonus)

Benefits

• Remote work
• Opportunity to work with a small, remote-first team
• Professional growth with an early-stage team