Incident Response Manager - Product & Engineering

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. The right person will bring structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. They will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability.

Requirements

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth

Benefits

• Generous Paid Time Off
• Flexible working hours
• Optional equity donation matching
• Generous vacation
• Generous parental leave
• Lovely office space
• Competitive compensation and benefits