Product Support Specialist (m/f/d)

Join AnyDesk in shaping the future of software technology as a Product Support Specialist! Engage with customers, troubleshoot issues, and drive continuous improvement in a positive and proactive manner.

Requirements

• Monitor and respond to user inquiries and feedback on multiple app stores and email channels
• Use vital data and statistics to track and analyze interactions and identify opportunities for improvements
• Communicate external feedback and synchronize best strategies with internal teams
• Keep up to date with all features and changes in the releases of the AnyDesk application
• Investigate and attempt to reproduce reported user issues on different mobile devices and operating systems
• Document and escalate bugs by creating detailed reports for the Development team
• Maintain and enhance brand reputation by engaging with customers in a positive and proactive manner

Benefits

• Flexible working hours with the option of remote work
• 30 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team