Responsable de la réussite des opérations (Logistique)

AppDirecte is seeking a Global Operations Success Manager to manage and optimize global operational activities related to order processing, returns, and inventory management on the Firstbase platform.

Requirements

• At least 3-5 years of experience in operations, supply chain, or inventory management within a technological or B2B environment.
• Experience in global delivery and return operation management; international context experience is an asset.
• Strong data analysis skills, ability to extract and interpret operational indicators.
• Mastery of customer relationship management (CRM) and ticket management tools (e.g., HubSpot, Zendesk, Jira).
• Excellent written and oral communication skills to ensure coordination between internal stakeholders and external clients, in the context of an international team working remotely.
• Problem-solving spirit and proactive approach to analyzing root causes, essential for solving recurring operational problems before they affect customers.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance