Senior Customer Success Manager

AppDirect is a subscription commerce platform that powers millions of subscriptions worldwide. PartnerStack, an AppDirect subsidiary, is a software ecosystem platform that aims to change how the world sells software by creating partnerships that unlock growth.

Requirements

• Manage the success of assigned accounts, ensuring customers get fast time to value and realize value in outcomes
• Develop strategies for customer growth and retention
• Educate and advocate for how PartnerStack can solve customer needs
• Establish regular connection and communication with key stakeholders and executive leadership
• Review customer feedback and prioritize feature requests
• Analyze data and metrics around customer engagement and growth
• Ensure onboarding of new customers leads to success and active programs
• Drive renewals and expansion
• Foster relationship between customers and the PartnerStack support team

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Visa Sponsorship