HelpLine Technical Support Analyst - IS&T

Apple is seeking a Technical Support Analyst to join the IS&T team. The role provides technical support to Apple employees and contractors worldwide through various channels. The position requires exceptional technical expertise and strong collaboration skills.

Requirements

• 1-2 years of experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and other products within the Apple ecosystem
• Strong troubleshooting and problem-resolution skills
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system