In-Person Technical Support Lead

The Ask IS&T Center Operations Lead is a key role within Apple's IS&T team, responsible for managing day-to-day operations, providing technical guidance, and ensuring high-quality support for Apple employees, contractors, and vendors.

Requirements

• 5+ years of experience in IT Support / Service Desk / In-Person Support
• 3+ years in a lead, senior, or mentoring role
• Strong incident management and escalation handling experience
• Experience with ITSM / ticketing systems (e.g., ServiceNow or similar)
• Working knowledge of macOS, iOS, and Apple hardware ecosystem
• Excellent written and verbal communication skills in English
• Strong organizational skills and ability to work independently in a fast-paced environment