US-Technical Specialist

As a Technical Specialist at Apple Retail, you will provide technical support, skilled troubleshooting, and customer education on Apple products and services. You will develop knowledge and stay up to date on Apple products, services, and repair processes to support efficient and high-quality repairs.

Requirements

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays
• Reliable attendance at work as scheduled, in line with local laws and subject to any approved accommodations
• Technical expertise of Apple products and services
• Troubleshooting skills in a customer service environment
• Strong interpersonal skills and ability to navigate customer service issues with care