Tier 1 IT Support Specialist - Tampa FL
Applied InnovationTampa, Florida, United States
Posted March 31, 2026
Full Time
About the Company
Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions.
Job Description
Applied Innovation is seeking a Tier 1 IT Support Specialist to join its IT Service team, providing exceptional customer service to technology clients and troubleshooting technical issues in a professional and efficient manner.
Requirements
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system
- Listen attentively to clients to identify and diagnose technical issues
- Provide clear, positive, and professional communication with clients
Benefits
- Competitive pay
- Paid holidays, PTO, plus 1 personal holiday
- Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
- 401(k) plan with company match
