IT Service Support Technician
KU Telecom dba Excellere-IT Services, LLCTampa, Florida, United States
Posted February 26, 2026
Full Time
About the Company
Excellere IT Services is a trusted Managed Services Provider and IT consulting firm delivering secure, scalable, and compliance-driven technology solutions.
Job Description
IT Service Support Technician will handle Tier I/II IT Support Desk call volume, facilitate customer support, and assist with imaging and deployment workstation efforts. The role involves managing ticket escalation, providing service excellence to end customers, and working on Professional Services Automation improvements.
Requirements
- 3-5 years experience in a high volume support desk environment
- Ability to sit/stand on the phone for extended periods of time
- Ability to follow instructions and work independently
- Excellent communication and documentation
- Work as a team player focused on service excellence
- Willingness for continual professional development
Benefits
- Medical, dental, vision, disability and life insurances
- 401K with company match
- Paid time off
