Bilingual Sr. Customer Success Manager

Role Overview

Join our Customer Success team in a remote capacity within the province of Québec as a Bilingual Sr. Customer Success Manager. The ideal candidate is team-oriented, embraces challenges, keeps the customer first, and builds strong relationships that drive retention, ROI, and long-term growth in a fast-moving environment.

What You Will Do

Deliver customer-centric, high-quality service that drives satisfaction and strong NPS. Collaborate with internal teams to resolve issues, escalate product feedback, and support timely solutions.

Why It Might Be a Fit

5–7 years of customer-facing experience in Customer Success or account management. Bilingual English/French required. Strong customer success fundamentals, including retention strategy, expectation-setting, and empathetic relationship management.

Requirements

• 5–7 years of customer-facing experience in Customer Success or account management
• Bilingual English/French
• Strong customer success fundamentals, including retention strategy, expectation-setting, and empathetic relationship management
• Clear, confident communicator with excellent written, verbal, and presentation skills
• Organized, proactive problem solver who prioritizes effectively, pays close attention to detail, and diagnoses root causes—not just symptoms
• Self-starter mindset with a proven ability to own accounts, drive outcomes, and adapt to changing priorities

Benefits

• Up to 15% travel required