Bilingual Customer Success Manager

Role Overview

Global Payments is seeking a bilingual Customer Success manager to generate revenue, retain existing merchant accounts, and maintain an excellent relationship by proactive initiatives and providing superior customer service for high value, small and medium enterprise.

What You Will Do

Identify sales opportunities, cross-sell/up-sell bank card services, handle retention issues, and maintain a positive relationship with top merchants.

Why It Might Be a Fit

Competitive base salary + quarterly sales incentives, hybrid work model, benefits after 30 days, coaching from top sales professionals, growth and development opportunities, and a fast-paced and challenging environment.

Requirements

• High School diploma
• French and English communication skills (written and spoken)
• 1-2 years of Sales or B2B customer service experience
• Strong negotiation skills
• Strong outbound and inbound phone sales skills
• Strong telephone and relationship building
• Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
• Effective time management / organizational skills to deliver products and services to clients
• Strong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet

Benefits

• Medical, dental and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service