Customer Success Manager (Bilingual – English & Spanish)

MaintainX is seeking a Bilingual Customer Success Manager to join its team. The successful candidate will be a strategic partner to customers, driving value, retention, and growth. The role involves managing a diverse book of business, including North American and LATAM-based customers, and requires fluency in both English and Spanish.

Requirements

• 2+ years of experience in Customer Success at a B2B SaaS or software company
• Proven track record of customer retention and growth
• Excellent communication and relationship-building skills
• Ability to lead live product demos and training sessions
• Analytical mindset and ability to use data to level up the customer experience

Benefits

• Competitive salary
• Meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrolment program
• PTO