We're looking to bring on an Engagement Manager to join our growing Marketing Services team. You will manage multiple CRM marketing programs simultaneously, partnering closely with cross-functional teams to deliver high-quality campaigns on time and within scope.
Requirements
- Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.
- Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
- Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.
- Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.
- Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.
- Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.
- Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.
- Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.
- Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.
- Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.
Benefits
- Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
- An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
- Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
- Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
- Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
- Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
