Customer Success Associate

We are looking for a Customer Success Associate to join our Indonesia team in a full-time position. As a Customer Success Associate, you will support a portfolio of Mid-market to Enterprise customers across different industries and work closely with Account Managers and Senior Customer Success Managers to make sure clients get real, measurable value from the AppsFlyer platform.

Requirements

• 3-5 years of experience in Performance Marketing, Customer Success, Account Management, or related strategic client-facing roles within SaaS, AdTech, or MarTech.
• Native Indonesian and professional proficiency in English, both written and spoken.
• Exceptional communication and presentation skills, with a focus on storytelling, value articulation, and business impact.
• A proactive, solutions-oriented mindset with the ability to independently manage priorities, timelines, and relationships.
• Strong technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.
• High degree of self-discipline, accountability, and attention to detail in a fast-paced environment.
• A team-first attitude and experience working with cross-functional, multicultural teams, even if in a junior capacity.