Meter Reading and Service Support Coordinator

Aquarion Water Company is seeking a Meter Reading and Service Support Coordinator to perform supporting roles in the Meter Reading and Service Departments. The successful candidate will perform various duties, including meter reading, customer support, and maintenance tasks.

Requirements

• Perform all aspects of general meter reading
• Record readings and account information on documents and hand-held computers
• Resolve out-of-bounds readings and update service locations and account sequences
• Investigate lost accounts and respond to customer inquiries
• Assist with hydrant maintenance and support back-office functions
• Manage and maintain the organization's Periodic Meter Program (PT program)
• Provide customer support related to the PT program
• Review and manage IW66 (Tasks Review) list edit for all PT notifications Service reviews
• Follow up on outstanding repair tasks with customers and contractors
• Create, cancel, and re-schedule notifications in SAP
• Manage and maintain the Z_SCHEDULE appointment scheduler in SAP
• Identify and streamline PT program related processes to maximize productivity and efficiency
• Coordinate training, work, and goals related to the PT program with internal work groups as well as contractors
• Evaluate and understand applicable codes, ordinances and regulations related to water utilities as well as state and local government
• Support the back-office functions of the Service Department as needed

Benefits

• Paid time off
• 401k Matching
• Health insurance
• Dental insurance
• Vision insurance