Service Desk Technician
ARC Business SolutionsCalgary, Alberta, Canada
Posted May 25, 2026
Full Time
About the Company
ARC Business Solutions Inc. is an established information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions.
Job Description
Service Desk Technician role at ARC Business Solutions Inc. providing on-site technical support to clients across multiple industries. Key responsibilities include responding to client support requests, troubleshooting Windows and macOS workstations, and administering Microsoft 365 environments.
Requirements
- 3+ years of experience in IT support, help desk, or MSP or multi-client environment
- Strong knowledge of Windows desktop and Windows Server environments
- Experience supporting Microsoft 365, Active Directory/Entra ID, networking, endpoint devices, and remote support tools
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Familiarity with remote support tools and ticketing systems
