Senior Customer Success Manager

Arcade is seeking a Senior Customer Success Manager to partner with Sales, Product, and Leadership teams to drive adoption, retention, and expansion across Enterprise customers. The role involves creating scalable playbooks, leading executive-level engagements, and ensuring customers realize measurable outcomes.

Requirements

• 3-4+ years as a customer success manager at B2B SaaS companies supporting Enterprise subscriptions
• Strategic mindset with a commercial lens, understanding how customer engagement connects to growth, profitability, and long-term retention
• Managed complex enterprise accounts with multiple stakeholders and cross-functional decision makers, while leveraging internal partners to drive strong retention and growth

Benefits

• Competitive salary
• Meaningful equity
• Unlimited PTO and sick days
• 401k, and top tier Health, Dental and Vision insurance
• Monthly remote work stipend
• Meeting light culture
• Biannual company retreats
• Latest productivity software such as Notion, Linear and Superhuman
• A team that values diversity and inclusion