Front Desk Associate

Role Overview

The Front Desk Associate is responsible for greeting guests and members, maintaining facility standards, and providing excellent customer service. The role requires developing strong relationships, processing transactions, and contributing to facility cleanliness. The Front Desk Associate will work in a fast-paced environment, interacting with members and guests, and ensuring a positive experience.

What You Will Do

Key responsibilities include ensuring the 'Arch Amenities Group Experience' for members and guests, adhering to facility and company policies, and reporting incidents or accidents. The Front Desk Associate will also develop and maintain accurate department maintenance procedures, maintain a monthly inventory of supplies, and become knowledgeable about the facility and its amenities.

Why It Might Be a Fit

The ideal candidate will have excellent communication, customer service skills, and a professional manner. They should be able to handle a variety of duties simultaneously, be efficient and well-organized, and have the ability to lift 25 lbs. Availability to work nights, weekends, and holidays is required.

Requirements

• High School diploma
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission