Analista de Atendimento Júnior
Arco EducaçãoSão Paulo, Brazil
Posted April 16, 2026
Full Time
About the Company
At Arco, we believe that in a diverse and inclusive environment, our people will be happier, more engaged, and with more chances of reaching their maximum potential.
Job Description
We are looking for a Junior Customer Service Analyst to join our team. As a Junior Customer Service Analyst, you will be responsible for treating and monitoring escalated cases, performing analysis and follow-ups, and providing guidance to clients until final resolution. You will also be responsible for organizing and monitoring the backlog of cases, ensuring visibility of status, pending items, and deadlines for the team and stakeholders.
Requirements
- Previous experience with technical support or customer service in digital solutions, preferably in the educational sector
- Ability to analyze and resolve low-complexity problems, guiding yourself by data
- Organization and autonomy to conduct processes and routines with leadership follow-up
- Good communication, teamwork, and interest in technology applied to education
Benefits
- Food allowance and/or meal
- Health and dental plan
- Transport allowance
- Extended maternity and paternity leave
- Childcare allowance
- Health care: partnership with Wellhub and Zenklub
- Incentive for education
- Discount on air travel
- Partnership with a health plan for pets
- Access to Arco educational materials for children of employees
- Partnerships for MBA and Postgraduate courses