Digital - Manager, Customer Enablement

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Manager, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights.

Requirements

• Execute the strategic and technical enablement of the Customer Data Platform (CDP), including the selection, implementation, and operationalization of customer data solutions
• Collaborate with stakeholders to maximize the business’s ability to execute customer-centric use cases by turning strategic objectives into technical specifications for the CDP, empowering teams to deliver data-driven experiences
• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets
• Define and track KPIs for customer engagement, conversion, and loyalty programs
• Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

Benefits

• Product Discount
• Aritzia Virtual Wellness
• Aspirational Workplace
• The Extras