Customer Success Manager, Digital Native Business

Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Digital Native Business (DNB) segment. As an Enterprise Customer Success Manager for DNB, you’ll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies...

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with technology companies, SaaS platforms, or digital-first businesses
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

Benefits

• Generous vacation and parental leave
• Flexible working hours
• Competitive compensation and benefits
• Optional equity donation matching
• Lovely office space in which to collaborate with colleagues