IT Support Specialist

We are looking for an energetic and keen to learn IT Support Specialist who will support the team. The ideal candidate will have 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) and excellent written and verbal English skills.

Requirements

• Level 1 support for all hardware and software related problems including troubleshooting and resolution
• Monitor and process tickets / incidents
• Install, configure, administrate, and monitor end user devices
• Maintain, configure, install, and monitor printers
• Perform equipment install-move-add-change operational processes
• Analyse and recommend new technology, upgrades, and services
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals
• Handle incoming support requests via phone, ticket system, and other channels
• Participate in various IT and business projects
• Management and support of mobile computing devices and UMTS (contract management)
• IT support for warehouse management
• Responsible for telephone and network socket patch management

Benefits

• Competitive salary
• 25 days annual leave plus 8 Bank Holidays (pro rata)
• Contributory Pension scheme
• medical cash back plan
• Group income protection
• Life Assurance