IT Automations and Support Specialist

The IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.

Requirements

• 2-5 years IT support experience
• Basic Agile understanding
• Experience building workflows or automation using APIs, scripting, or automation platforms
• Experience integrating systems or automating cross-platform processes
• Ability to analyze processes and design scalable, efficient solutions
• Comfort reading and troubleshooting API documentation
• Experience using service desk/ticketing software to receive/respond to requests
• Understanding of Information Security fundamentals - Phishing defense, passwords, VPN use on public networks
• Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Bonus Eligible