Client Site Liaison II (Laboratory Send Outs Technician)
ARUP LaboratoriesNashville, Tennessee, United States
Posted January 9, 2026
Full Time
About the Company
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology.
Job Description
The Client Site Liaison II position works at the client site PathGroup Labs in Nashville, TN and acts as a liaison between the client and ARUP's Client Relations Training, Business Development, Technical, Marketing and Support Services division. The position interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.
Requirements
- Pour off, label and process ARUP specimens as they become available
- Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
- Be familiar with all aspects of packing and transport of Category A, Category B
- Detect and resolve issues related to test or specimen submissions before shipping to ARUP
- Receive and initiate calls between the client site and ARUP
- Provide information for clients regarding specimen requirements, fees, turnaround times and referral laboratory vendors
- Assist in distributing technical information, hotlines, test bulletins and company updates to the client
- Keep the client current on all value added services that ARUP supports
- Research pending test lists for ARUP specimens
- Reads, understands and complies with SOP's related to the position
- Order and maintain supplies related to ARUP testing
- Maintain contact with the local and regional couriers
- Maintain required records and documentation
- Be competent with Clients LIS, ARUP Connect
Benefits
- Competitive salary
- Benefits package
- 401k matching
- Paid time off
- Health insurance