Associate Technical Support Specialist

Assembled is looking for a technical support specialist to join their support team. The ideal candidate will have a growth mindset, strong technical aptitude, and excellent communication skills. The role requires a strong technical generalist who can handle customer interactions, troubleshoot technical issues, and document knowledge. The team is fast-paced, and the ideal candidate will be comfortable with change and willing to adapt to new challenges.

Requirements

• Minimum 2+ years in a technical customer-facing role at a SaaS company or start up with full customer journey support
• Hands-on experience with SQL, APIs, and integrations
• Demonstrated ability to learn technical concepts quickly as well as deliver complex troubleshoot steps to customers
• Excellent written and verbal communication skills across multiple support channels
• Technical Skills: Strong technical aptitude with attention to detail and systematic problem-solving approach, comfortable working with databases, APIs, developer tools, and debugging methodologies, experience with web technologies, SaaS platforms, cloud-based systems, or emerging technologies, ability to understand and communicate technical concepts to both technical and non-technical audiences

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• 401(k) plan enrollment
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices