Technical Support Representative

We are hiring a Technical Support Specialist to join our growing Customer Experience team.

Requirements

• BA or BS degree or equivalent practical experience.
• 1 to 2 years of experience in customer support, hospitality operations, or a customer facing role.
• Strong written communication skills with attention to clarity and detail.
• Process oriented mindset with the ability to follow and improve structured workflows.
• Technical curiosity and comfort navigating software platforms.
• Ability to troubleshoot independently before escalating.
• High ownership mentality and responsiveness during business hours.
• Comfort working within HubSpot, Slack, Zoom, and related collaboration tools

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth