Technical Support Representative

We are hiring a Technical Support Specialist to join our growing Customer Experience team. This role reports directly to the VP of Customer Experience and establishes a dedicated first line of support within the company.

Requirements

• Support Queue Ownership
• Workflow Troubleshooting
• Bug Reproduction and Escalation
• Customer Guidance
• Documentation and Process Improvement
• Cross Functional Collaboration

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches
• Opportunities for professional growth