Technical Support Representative
HireframePhilippines
Posted October 15, 2025
Full Time
About the Company
A small and dynamic team that cultivates a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Job Description
Helping people and proactively solving problems, resolving software inquiries from small business owners, joining a team of 6 reps and answering directly to our VP of Customer Success & Customer Support Team Lead.
Requirements
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
