Technical Support Specialist

Assembled is seeking a Technical Support Specialist to join their support team. The ideal candidate will have a growth mindset, experience in technical customer-facing roles, and excellent written and verbal communication skills. The role involves creating exceptional customer experiences, mastering the product, investigating and resolving technical issues, and representing the voice of the customer.

Requirements

• Minimum 2+ years in a technical customer-facing role at a SaaS company or start up with full customer journey support
• Hands-on experience with SQL, APIs, and integrations
• Demonstrated ability to learn technical concepts quickly as well as deliver complex troubleshoot steps to customers
• Excellent written and verbal communication skills across multiple support channels
• Strong technical aptitude with attention to detail and systematic problem-solving approach
• Comfortable working with databases, APIs, developer tools, and debugging methodologies
• Experience with web technologies, SaaS platforms, cloud-based systems, or emerging technologies
• Ability to understand and communicate technical concepts to both technical and non-technical audiences
• Experience & interest in effectively leveraging AI products, workforce management software, or support operations platforms

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• 401(k) plan enrollment