Customer Success Manager -German

Assent is the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. We are seeking a Customer Success Manager to deliver our services to customers and guarantee program success.

Requirements

• Develop and nurture lasting relationships with customers
• Define compliance programs from start to finish
• Actively manage the client relationship and the lifetime value of each assigned account
• Manage an assigned book of business
• Lead high-level strategic planning sessions
• Analyze program results and supply chain responsiveness
• Identify client goals and success metrics
• Support the Sales team in ongoing renewal management
• Take on special projects to enhance customer success management processes
• Serve as a peer partner to new team members
• Coordinate user permissions in the Assent platform
• Advocate and collaborate with all internal groups
• Possess intermediate regulatory knowledge
• Work with Product Management to identify and drive improvements
• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients

Benefits

• Vacation time that increases with tenure
• Comprehensive benefits packages
• Life leave days
• Flexible work options
• Volunteer days
• Professional development days