Assent is the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. We are seeking a Customer Success Manager to deliver our services to customers and guarantee program success.
Requirements
- Develop and nurture lasting relationships with customers
- Define compliance programs from start to finish
- Actively manage the client relationship and the lifetime value of each assigned account
- Manage an assigned book of business
- Lead high-level strategic planning sessions
- Analyze program results and supply chain responsiveness
- Identify client goals and success metrics
- Support the Sales team in ongoing renewal management
- Take on special projects to enhance customer success management processes
- Serve as a peer partner to new team members
- Coordinate user permissions in the Assent platform
- Advocate and collaborate with all internal groups
- Possess intermediate regulatory knowledge
- Work with Product Management to identify and drive improvements
- Input and maintain up-to-date communications, conversations, and correspondence with Assent clients
Benefits
- Vacation time that increases with tenure
- Comprehensive benefits packages
- Life leave days
- Flexible work options
- Volunteer days
- Professional development days