Customer Success Manager -German
AssentAmsterdam, North Holland, Netherlands
Posted April 6, 2026
Full Time
About the Company
Assent is a leading provider of supply chain sustainability management solutions for complex manufacturers in industrial equipment, electronics, medical devices, aerospace/defense, and automotive sectors. With over a decade of experience, Assent offers a comprehensive suite of services including REACH, RoHS, supply chain management, software and consulting, conflict minerals reporting, environmental compliance, vendor management, corporate social responsibility, regulatory compliance, product compliance, PFAS reporting, and Proposition 65. The company's unique blend of SaaS technology platforms, managed services, and a world-class Regulatory Team ensures customers stay ahead of global compliance changes, enabling them to see deeper into their supply chains, leverage powerful data for smarter decision-making, and grow sustainably.
Job Description
Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. As a Customer Success Manager, you will play an integral role in delivering services to customers on their purchased programs, working with them to define and execute on their project plans from start to finish.
Requirements
- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement.
Benefits
- vacation time that increases with tenure
- comprehensive benefits packages
- life leave days
- competitive base salary
- corporate bonus program
- retirement savings options