Customer Success Manager: Program Specialist -German

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. The company is looking for a Customer Success Manager to deliver its services to customers and guarantee program success. The ideal candidate will have excellent oral and written communication skills in English and German, a university degree, and at least 3 years of experience in customer success, project management, and/or consulting roles.

Requirements

• Develop and nurture lasting relationships with customers
• Define compliance programs from start to finish
• Actively manage the client relationship and the lifetime value of each assigned account
• Manage an assigned book of business
• Lead high-level strategic planning sessions with Assent's customers
• Align solutions to address customers' specific challenges
• Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps
• Analyze program results and supply chain responsiveness to identify additional program strategies
• Identify client goals and success metrics
• Support the Sales team in ongoing renewal management of owned accounts
• Take on special projects to enhance customer success management processes
• Serve as a peer partner to new team members
• Coordinate user permissions in the Assent platform
• Advocate and collaborate with all internal groups to ensure client success
• Work with Product Management to identify and drive improvements in product offerings
• Input and maintain up-to-date communications with Assent clients
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Benefits

• Vacation time that increases with tenure
• Comprehensive benefits packages
• Life leave days
• Competitive base salary
• Corporate bonus program
• Retirement savings options