Customer Success Manager

As a Customer Success Manager at AssistIQ, you’ll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes’ and generate best practices to support the development of a scalable customer success model.

Requirements

• 3+ years of experience in a similar health care technology focused CSM role
• Experience managing operations stakeholders in a hospital or clinical setting
• Demonstrated leadership and problem-solving skills
• Experience preparing and presenting customer partnership updates to customer stakeholders
• Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded
• Demonstrated capability of stakeholder management, problem-solving, and prioritization
• Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations)
• Excellent interpersonal skills
• Ability to synthesize information, think quickly, and drive changes
• ~20% travel required
• Current Valid Driver’s License

Benefits

• Health insurance
• 3 weeks of vacation
• 10 sick days
• Flexible work hours
• Top of class culture